FAQs

Frequently Asked Questions

1. Do you offer bespoke jewellery design services?

Yes, we specialise in creating custom, bespoke jewellery pieces. Our qualified gemmologist will work closely with you to design something truly unique. Please visit our store or contact us to book a consultation.

2. What kind of jewellery do you sell?

We offer a wide range of fine jewellery, including rings, necklaces, bracelets, earrings, and pendants. Our collection includes pieces set with diamonds, gemstones, and precious metals. We also stock a variety of bespoke and pre-owned pieces as well as silver. 

3. Can I get my jewellery repaired or resized?

We offer professional jewellery repair and resizing services. Whether it’s a simple fix or a more complex restoration, we’ll ensure your jewellery is handled with care.

4. Do you provide jewellery valuations?

Yes, we offer valuation services for insurance and probate. Our registered NAJ valuer will assess the value of your pieces and provide you with a formal valuation certificate.

5. How long does it take to create a bespoke piece of jewellery?

This depends on the complexity of the design and the availability of materials. Typically, a custom design can take between 4 to 8 weeks from consultation to completion. We'll keep you informed throughout the process. An extra service of providing professional images of the design is available at an additional cost. 

6. What payment options do you accept?

We accept all major credit cards, debit cards, and cash payments in-store. For bespoke items, we require a deposit to begin the design process, with the balance due upon completion.

7. Can I return or exchange an item?

We offer returns and exchanges within 14 days of purchase, provided the item is unworn and in its original condition with the receipt. Please note that bespoke or customised items are non-refundable. Sale items are non-refundable unless they are faulty or not as described. 

8. How can I care for my jewellery?

To keep your jewellery in the best condition, avoid wearing it during heavy activity, and store it in a jewellery box or pouch when not in use. For specific care instructions, visit our Jewellery Care page.

9. Do you sell engagement and wedding rings?

Yes, we have a beautiful selection of engagement rings and wedding bands. If you’re looking for something unique, we can help you design custom rings that reflect your personal style.

10. Are your gemstones ethically sourced?

Yes, we are committed to ethical sourcing and only work with suppliers who adhere to responsible mining and fair-trade practices.

11. What are your opening hours?

We are open Tuesday to Friday from 9:30 AM to 5:00 PM and Saturdays from 9:30 AM to 4:00 PM. We are closed on Sundays and Mondays.

12. Do you offer jewellery cleaning and maintenance services?

Yes, we offer professional cleaning, polishing, and maintenance services to keep your jewellery looking as good as new at a small cost. Regular maintenance can help prevent damage and prolong the life of your pieces.

13. Can I book an appointment to view specific items?

Yes, we encourage customers to book appointments, especially for bespoke consultations or to view specific high-end pieces. You can schedule an appointment by contacting us directly.

14. How do I know my ring size?

We recommend visiting us in-store to have your ring size professionally measured. 

15. What is the difference between natural and lab-grown diamonds?

Natural diamonds are formed over millions of years deep within the Earth, whereas lab-grown diamonds are mass produced in factories using high temperatures of 1,300-1,600 degrees Celsius, almost 20% of the temperature of the sun’s surface.

16. Can I insure my jewellery through you?

We do not directly provide insurance but can offer valuations for insurance purposes. We can recommend a specialist jewellery insurance company. 

17. Can you help me redesign an old piece of jewellery?

Yes, we specialise in transforming old or inherited jewellery into new, modern designs while preserving sentimental value. Visit us for a consultation to explore your redesign options.

18. How do I care for gemstones and diamonds?

Each gemstone requires specific care, but in general, avoid exposing your jewellery to harsh chemicals, store it in a soft pouch, and clean it regularly with mild soapy water. For more detailed care instructions, please refer to our Jewellery Care guide.

19. Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all purchases. Simply let us know at checkout, and we’ll wrap your item beautifully for any special occasion.

20. Do you buy gold? 

Yes, we assess, and value items of gold bought into Klimek Jewellers and offer a competitive rate based on current market value. Please visit our terms and conditions for buying gold.